Student Service Officer

5 days ago

Kukatpalli Hyderabad Telangana, India Nexus Consulting Solutions Full time

As an SSO, you are expected to:
Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.

Addressing the concerns of Students & Parents by offering a quick resolution.

Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.

Ensure collection of outstanding fee from parents within the specified time.

Ensure retention of Students and controlling Left-outs.

Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.

Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:
Ability to handle students and parents in an empathic & patient manner.

Fluency in English and Regional Language communication.

Must to have Attitude:
Customer Orientation.

Sense of Ownership and Accountability.

Result orientation.

Emotional intelligence for working in a Team.

Qualification:
Must have bachelor’s degree.

Preferred BTech / MBA /Masters in Education, etc.

**Experience**:
Previous experience in customer handling across industry.

Key Interactions:
External

Student & Parents.

Internal

Branch’s Academic & Non-Academic teams.

Regional Operations Team.

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Academic counseling: 1 year (preferred)
- Student support: 1 year (preferred)
- Cold calling: 1 year (preferred)
- Customer retention: 1 year (preferred)

Work Location: In person

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