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Client Service Executive
2 weeks ago
**Job description**
**Primary responsibility**
- Attending calls and solve the escalations raised by our clients.
- acting as a bridge between seller and shipment executive.
- handling angry clients and pacify them by giving satisfying reply.
- taking follow ups with concerned shipping services.
- Managing clients data.
- Developing effective communication platform between seller and courier service.
- Monitoring and measure client satisfaction.
- Dealing with client request and troubleshoot problems.
- Should have experience in clients success.
- Should be comfortable with 80-100 calls per day.
- Should be expert in coordination and time management.
- Should be trouble shooter and can innovate new ideas to tackle angry clients.
- Should be fluent in English communication.
- Should have hand on experience in Pivot table,Vlookup,Hlookup and Macros.
- Should have zeal to learn new techniques for client success.
- Can work under pressure.
**Salary**: ₹10,000.00 - ₹16,000.00 per month
Schedule:
- Flexible shift
Ability to commute/relocate:
- Bhilai, Bhilai, Chhattisgarh: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7879471696
