Reconciliation & Proofing Representative

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

We’re currently looking for a high caliber professional to join our team as **Non Officer, Reconciliation & Proofing Representative Hybrid** (Internal Job Title: Rec & Proofing Representative - **C05**) based in Chennai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

The Rec & Proofing Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

**In this role, you’re expected to**:

- Work on shifting schedule (US & UK).
- Responsible for daily/weekly/monthly reconciliation of ICG/GCG/Internal accounts of various products assigned by the team-head
- Follow up/Escalate with responsible business units on outstanding breaks according to internal procedure
- Respond to customer enquiries in a timely and professional manner
- Report SLA and/or other risk control breaches to the team-head for timely investigation and escalation
- Strictly follow SOPs in daily/weekly/monthly reconciliation
- Participate in self-paced online training or organized classroom training to up-scale one's technical skills
- Adhere to Citi Code of Conduct and information security policies
- Bachelor’s/University degree
- 2-4 years relevant experience in account reconciliation, Finance, Operations in a financial institution preferred
- Consistently demonstrates clear and concise written and verbal communication skills
- Proficient in Microsoft Office with an emphasis on MS Excel
- Self-motivated and detail oriented
- Service oriented with a distinct team-work attitude and ability to attend to details at work
- Able to work under pressure

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- #hybrid #LI-AR1_**Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Reconciliation and Proofing
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._