Wisely - Member Services 149075

3 days ago

Hyderabad Telangana, India ADP Full time

The role involves having the opportunity to be a part of the fast paced team, that will begin serving our Wisely Members (cardholders) with their questions pertaining to the pay card transactions. It is a chance to establish standards of excellence that will help significantly improve the Member experience.
- Service oriented: recognize individual customer service needs and provide resolution.
- Excellent communication skills (verbal and written) and finds it easy to have a conversation.
- Willing to learn new things and upskill as the role demands.
- Challenge the status quo and suggest process improvement ideas.

#LI-DNI
- **3 to 5 years of experience** in handling Inbound calls and chats from North American clients/employees.
- Excellent interpersonal skills.
- Willingness to work in different time zones.
- Ability to organize, prioritize & manage work tasks and follow up on time.
- Ability to cooperate with others in the team to reach the common goals.
- Ability to maneuver through the initial challenges that a pilot team will have.
- **Service oriented**: recognize individual customer service needs and provide resolution.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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