International Customer Service Representative

6 days ago

Chennai Tamil Nadu, India Diostec Full time

Job Title: Internal Voice Process Executive

Location: Chennai

Company: Diostec Software Solutions Pvt Ltd

**Job Type**: Full-Time

**Salary**: 15000 to 80000

**Roles**:
1. Operations Manager

2. Team Leader

3. Quality Analyst

4. Trainer

5. WFM

6. Customer service executive

**Key Responsibilities**:

- Handle incoming calls from internal departments and provide assistance in a timely and professional manner.
- Make outbound calls to follow up on inquiries, provide updates, and gather necessary information.
- Maintain a high level of professionalism and customer service during all interactions.
- Document all interactions accurately in the company’s CRM or database.
- Collaborate with various teams to resolve issues and provide feedback for process improvement.
- Assist in training new team members on voice processes and best practices.
- Meet or exceed call handling metrics, including response time, resolution time, and customer satisfaction scores.
- Participate in team meetings and contribute to ongoing process improvements.

**Qualifications**:

- Bachelor’s degree in any field or equivalent work experience.
- Proven experience in a voice process role, preferably in an internal support capacity.
- Excellent verbal communication skills and a clear speaking voice.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently as well as part of a team.
- Flexibility to work in shifts as required.

**Skills**:

- Strong interpersonal skills with the ability to build rapport with colleagues.
- Active listening skills to understand and address concerns effectively.
- Time management skills to handle multiple calls and tasks efficiently.
- Adaptability to changing processes and technologies.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for professional development and career advancement.
- A supportive work environment that values teamwork and collaboration.

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹80,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- UK shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: Remote

Application Deadline: 25/01/2025
Expected Start Date: 15/01/2025

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