Accomodation Services

11 hours ago

Mumbai Maharashtra, India Tata Consultancy Services Full time

**Accomodation Services**
- **Location : Mumbai**
- **Exp Range - 6 to 8 yrs**- ** Only Work from Office (No Hybrid, No Remote, No Work from Home)**-
- **Shift Timing : Should be comfortable with night (US) & Rotational Shifts**
- **Skill : Workday tool experience is a must have.**- ** Job Summary**:

- **We are seeking dedicated and detail-oriented professionals to join our US Healthcare**Services** team. The primary responsibility will be to manage and resolve**Accommodation** Service Requests, specifically for sit-stand desks and related support for employees with disabilities.**
- **This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.**-
- **Key Responsibilities**:

- **Manage, track, and resolve employee**accommodation** service requests in compliance with ADA guidelines**
- **Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities**
- **Maintain a high level of accuracy and attention to detail when handling tickets and documentation**
- **Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment**
- **Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores**
- **Collaborate closely with team members to ensure consistency in service delivery and escalation management**
- **Maintain records and audit trails for compliance and reporting purposes**
- **Provide support across**- **Location**
- Mumbai
- **Job Function**
- BUSINESS PROCESS SERVICES
- **Role**
- Executive
- **Job Id**
- 383527
- **Desired Skills**
- Human Resource

**Qualifications** : BACHELOR OF COMMERCE

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