Helpdesk Associate
9 hours ago
Helpdesk Sr. Associate - Service Desk
Global End User Services Requirements:
- Helpdesk Sr. Associate at Grade-5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with minimum 1 year of international calling experience
- Good comprehension & writing skills.
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Job description:
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures. 2-3 years of industry experience. 12 months in the current grade is a mandate.
2-3 years of industry experience. 12 months in the current grade is a mandate.
**Job Segment**:
Help Desk, Information Technology, Technology
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