LMS - Infrastructure Operations Support Admin

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.

LMS - Infrastructure Operations Support Admin

**Get to know Okta**

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We’re building a world where Identity belongs to you.

Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our strategic customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta, and we believe that these customers deserve a unique and exceptional experience. When we do this well, our customers succeed, and Okta succeeds by increasing our renewal and growth rates.

**About this role**

This role is an opportunity to join the Expert Acceleration organization within the Learning Delivery and Infrastructure team as an Infrastructure Operations Support Administrator to manage and maintain an industry-leading, modern learning program platform and technology ecosystem. The charter for this team is to enable the growth of the Okta ecosystem and support a modern and captivating learning experience that transforms our Okta experts from allies to loyal defenders and raving fans.

Duties and responsibilities
- Own and achieve site publishing requests (new, edits, end of life) within the appropriate SLA for the ticket.
- Regularly use and monitor customer feedback to define recommendations that improve site features and functionality.
- Manage and monitor the site ticketing system that routes issues learners are having in production to the appropriate teams, and are receiving necessary support.
- Conduct quality assurance testing for various aspects of the system including; content functionality, data entry values, and LMS features.
- Support migration and cut over activities for transitioning or sunsetting LMS systems.
- Regularly identify opportunities where the team can consider automating manual steps.
- Manage and deliver requests that require manual report execution.
- Provide resourcing for global coverage, and backup support for the LMS administrator.
- Have knowledge of CSS, java script, and html skills. Regularly QA site pages to assure page functionality and provide recommendations for improvements. Own delivering website maintenance related tickets within expected SLAs.
- Gain knowledge and exposure to Gainsight administration and analysis, providing support for existing integrations, and assisting in building/testing new ones as the service requires. Own request management for issue resolution, and requests for edits or new needs.
- Effectively communicates technical information to non-technical audiences.

**Required Knowledge, Skills, And Abilities**:

- 5 years of Learning Systems experience
- Strong preferable Skilljar Certified or certified in another LMS.
- Experience with HTML, CSS, Javascript.
- Technical and feature how-to/FAQ documentation writing experience.
- Requirements gathering, business architecture converted to tech architecture experience.
- Ability to define and design solutions and execute on the delivery
- Comfortable working with unknowns and figuring out with A/B testing
- Experience working in Agile software development teams leveraging continuous integration and deployment practices.
- Excellent written and verbal communication skills and the ability to work across functions.
- Ability to work as needed in US time zones.

**Advantageous Knowledge, Skills, And Abilities**:

- Experience conducting accessibility reviews and making changes/updates.
- Experience with sites that are localized for various global audiences.
- Quality Assurance Testing experience.
- Previous exposure or knowledge working in Gainsight.
- Understanding of Identity and Access Management protocols and technologies.
- Previous