Customer Service Associate Chat Process

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care...

Customer Support Associate (L1) - Chat process Customer Support Associate (L1) - Chat Process **About FloBiz** FloBiz is a neobank for small & medium businesses that aims to accelerate the growth of their enterprises through technology. Founded in 2019 by IIT & BITS alumni, FloBiz is a fintech backed by renowned investors like Sequoia Capital India,...

Provide customer support through phone and chat Serve as a point of contact for customer support and complaints Proactively identify, investigate, and resolve recurring customer support issues Maintain appropriate files regarding each customer interaction Communicate effectively with peers and managers Communicate to customers during outbound phone...

To achieve desired customer delight by ensuring satisfactory response to customer interaction. - Manage Customer Interactions through chat Inbound voice and data contact. - Ability to handle unresolved queries of customers. - Update the existing database with changes and status of each - Customer query/resolution. - To ensure satisfactory resolution of...

Managing incoming calls and customer service inquiries Provide information about products and services, take/cancel orders, and record details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken Follow up to ensure that appropriate actions are taken on customer...

Provide information of Products / Services / Offers to customers. Handling inbound calls & outbound calls Understand customer need Solve customers’ query over the phone It is a Full Time Customer Support / TeleCaller **Salary**: ₹18,000.00 - ₹21,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to...

**Job brief** - We are looking for a Customer Support Associate to assist our customers with technical problems when using our products and services - The responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

Handling inbound calls & outbound calls - Understand customer need - Solve customers’ query over the phone **Salary**: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - K R Puram, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass)...

We are looking for a dynamic, high-energy individual. He/she should have pleasing personality and excellent communication skills. RESPONSIBILITIES - Responsible for handling the customers inquiry - Follow-up with customers. - Client Relationship Management, Handling calls, collecting and updating the database. - Good communication skill. - Handful knowledge...

We are hiring for Chat profile for our Premium Chat process, where your job will require interacting with customers over the Chat. **Visit website **Go to the services page and book your appointment.** Start job instantly. Job Responsibilities: 1. Resolve customer complaints via Chat. 2. Responding promptly to customer inquiries. 3. Making sure that...