Tele Caller Executive

2 days ago

Mohali Punjab, India Hire Harmony Solutions Full time

Job Title**:Telecaller**

**Location**: Mohali

**Job Summary**:
**Key Responsibilities**:

- **Inbound/Outbound Calls**: Make outbound calls to prospective clients, as well as handling inbound calls for queries and follow-ups.
- **Consultation & Guidance**: Provide potential clients with accurate information regarding various immigration programs, visa types, and requirements based on their needs and preferences.
- **Lead Generation & Conversion**: Identify potential clients through calls and convert them into leads by addressing their concerns, explaining the immigration process, and offering solutions.
- **Database Management**: Maintain detailed records of calls, conversations, and client interactions using CRM software. Ensure all client information is updated and accurately documented.
- **Customer Service**: Offer high levels of customer service, empathy, and support, ensuring client satisfaction throughout the process.
- **Problem Resolution**: Address any concerns or issues clients may have, escalating matters to the senior team when necessary.
- **Sales Support**: Assist the sales and operations team with administrative tasks related to the immigration process.

**Experience**:
1-2 years of experience in telecalling, sales, or customer service (preferably in the immigration or travel industry).

**Skills**:

- Excellent communication skills, both verbal and written.
- Strong interpersonal and negotiation skills.
- Ability to understand client needs and provide tailored solutions.

Compensation & Benefits:

- Salary: 10,000 - 15,000
- Performance-based incentives

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: In person

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