Data Entry Operator
3 days ago
Soho Software Solution is seeking a diligent and detail-oriented Data Entry Operator cum Telecaller to join our dynamic team. This dual-role position requires a proactive individual who is adept at handling data entry tasks while also being confident and articulate on the phone.
**Key Responsibilities**:
- **Data Entry Tasks**:
- Accurately enter and update data in company databases and software.
- Maintain and manage electronic records and files.
- Verify data for accuracy and completeness, and make corrections where necessary.
- Perform regular data backups to ensure data security.
- Prepare and sort documents for data entry.
- **Telecalling Duties**:
- Handle inbound and outbound calls professionally and courteously.
- Address customer inquiries, provide information about products/services, and resolve issues.
- Follow up with potential leads to convert them into clients.
- Maintain a customer database and update information regularly.
- Record all interactions and calls in the CRM system.
**Required Skills and Qualifications**:
- **Educational Qualification**: High school diploma or equivalent. A degree in any field is a plus.
- **Experience**: Previous experience in data entry and telecalling is preferred.
- **Technical Skills**:
- Proficient in MS Office, particularly Excel.
- Familiarity with CRM software is an advantage.
- **Communication Skills**:
- Excellent verbal and written communication skills in [Insert Language(s)].
- Ability to communicate effectively and professionally over the phone.
- **Attention to Detail**:
- Strong attention to detail with the ability to spot errors and discrepancies.
- **Time Management**:
- Ability to manage time effectively and prioritize tasks to meet deadlines.
- **Problem-Solving**:
- Ability to think critically and resolve customer issues efficiently.
**What We Offer**:
- Competitive salary package
- Opportunity to work in a growing and innovative company
- Friendly and collaborative work environment
- Professional development opportunities
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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