Crew Member

2 weeks ago

Mohali, India Khan Chacha Full time

**Key Responsibilities**
- Monitor the performance of financial and operational plans of the outlet which support the overall objectives of the outlet
- Effectively manage the outlet by ensuring the following
- Implementation of hygiene standards
- Adherence to opening and closing procedures
- Adherence to bill paying procedures
- Motivated staff to provide good service experience during all shifts
- Stock control and related data maintenance
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Responsible for processing cash, debit, credit transactions using a cash register or other point-of-sale system in a retail store.
- Should be experienced in accounts, invoicing, Gst, cash reconciliation, MS office, tally etc
- Coordinate with kitchen staff.
- Processing payments & assisting customers with queries and providing solutions quickly
- Oversee the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests
- Ensure that product quality and service standards are met at the outlet pertaining to physical appearance, maintenance and cleanliness
- Protect the physical assets of the outlet through regular maintenance
- Ensure timely reporting of accurate information from the outlet with regards to the daily and monthly reports
- Provide regular and ad hoc reports to Area Manager about financial and operational performance of the outlet
- Ensure all complaints are handled promptly and closed as per set company standards
- Inform Area Manager within 5 minutes of occurrence of the complaint
- Follow up with guest to ensure closure along with Area Manager
- Ensure long term solutions as complaints do not occur again
- Responsible for Recipe standardization at the outlet
- Establish implementation of proper systems with regards storekeeping, store keeping, report generation etc.
- Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
- Maintain up to date staff records and approve leave requests etc

**Salary**: ₹15,901.85 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9818766268

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