International Voice Process

4 days ago

Chennai, India KLAP6 TECHNOLOGIES PRIVATE LIMITED Full time

**Job Details**
US/UK Customer Support
Work From Home / Chennai
Fulltime Job with one of the India's biggest company

Voice Process - Call Centre & BPO Jobs in Chennai or Work from home

**JOB PROFILE**:
Customer support or Tech Support.
Answer calls, chats & mails with an approach to deliver positive customer satisfaction
Focus on First Call/ chat resolution & accurate research initiation
Maintain internal & client defined quality on calls/ chats/mails
Understands and contributes positively in meeting client SLAs & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of self-learning & development
Deal with a wide range of potential information & database.
Qualification : Any Degree / Diploma.
No of Positions : 100+
Salary Package: Depends on Expeience

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹60,000.00 per month

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Flexible shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
- Weekend only

**Experience**:

- International Voice process: 1 year (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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