Bid Support and Partner Governance Professional

**Bid Support and Partner Governance Professional**

**Recruiter: Jivanshu Singh**

**Hiring Manager: Leit Pung Wong**

**Career Grade: E**

**Internal Closing Date: 02-Feb-23**

**Location: Bangalore**

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

**ACCOUNTABILITIES**:

- Provides CPE, Field Services & Maintenance Solutions
- Support BT's Win New Business process
- Respond, identify and mitigate any commercial and delivery risk in RFP/RFI
- Create proposal/presentation for CPE & FS solution and present to customer (if necessary)
- Ownership and creation of high-level plans, risks and issues logs issue log, ensuring all direct or indirect teams are aligned and delivering to the plan
- Manage and execute key programs that optimize services globally, such as Call-Off PO rollout program, non-Preferred supplier novation, etc
- Develop strong partnerships with various business units to optimize services, suppliers' performance and increase right first-time outcomes and support the launch of new products
- Responsible for CPE & Field Engineering suppliers' performance

**Leadership**
- Lead a small team of operational support and Partner optimisation commercial team, making clear links to the Service vision and the team purpose
- Maintain very strong stakeholder relationships across a complex organisation, both within Global and across Group functions (e.g. Procurement, Product Line, Cisco Alliance team, Win New Business team)
- Change Agent
- Team Coach
- Customer Champion

**Business Impact**: High impact on customer satisfaction and retention of contracts

**Technical Skills and Experience**:

- At least 7 years of relevant experience
- Business acumen and evidence-based decision making: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy,
- Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
- Demonstrate business value added to complex bids and creative solutioning
- Building great relationships on a global scale across large teams, key internal stakeholders, external partners and customers, driving operational and commercial outcomes.
- Excellent general knowledge of WAN, LAN, Cisco Products, Security, Field Services & Maintenance products, BT's compliance trading model

**Knowledge of other BT portfolio such as Cloud Compute, data centre solutions will be advantageous**

**Soft Skills**:

- Excellent communication, Interpersonal and Negotiation skills - internally, analytical thinking and customer facing
- Collaborative Partnering with all the right people
- Managing internal and external stakeholders
- Self-starter, able to work with mínimal guidance and supervision
- Team-player with good coaching skills, eager to learn and also share skills and experience
- Enthusiastic and pro-active with a desire to improve service for the customer, and other internal users
- Keen learner and support CI environment

**Qualifications**:

- Comfortable to engage customer to understand the requirement and has a discussion with the customer on the solution that BT is proposing during a RFP
- Responding to RFP, identifying and mitigating commercial and delivery risks
- Work with Solution Architect, Service Designers, Quoting team, Bid Managers, Sales and Sales Specialist on a major bid
- Supplier's performance management
- Launching of new BT Products
- CPE & Field Engineering operational experience

**Preffered**
- Strong understanding of engineering in telecoms
- Good grasp and understanding of logistics and supply chains

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience.

In today's world, safe and secure digital connections have never been more vital. You'll be joining a global