Front Desk Receptionist

**Job description**

**Job Title: Front Desk Executive**

**Location: Sindhu Bhavan road, Ahmedabad**

**Company: HAIR RAP BY YOYO**

**Overview**:
We are seeking a dynamic and experienced Front Desk Executive to lead our team and ensure the smooth operation of our salon. The Front Desk Executive will be responsible for overseeing daily operations, managing staff, and providing exceptional customer service to our clients. This role requires strong leadership skills, excellent communication, and a passion for the beauty industry.

As a Front Desk Executive, you will be the first point of contact for the company. Your duties will include offering administrative support across the organization, welcoming guests and greeting people who visit the business, managing front office operations, and performing various administrative tasks. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

**Key Responsibilities**:

- **Welcoming Guests**: Greeting visitors in a professional manner, determining the nature of their visit, and directing them to the appropriate person or department.
- **Answering and Directing Calls**: Handling incoming calls on a multi-line telephone system, taking and delivering messages accurately and promptly, and redirecting calls as necessary.
- **Managing Front Desk Operations**: Ensuring the front desk area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, brochures).
- **Administrative Support**: Providing administrative support to departments as needed, including typing, filing, photocopying, scanning, and organizing documents.
- **Handling Correspondence**: Distributing incoming mail and preparing outgoing mail (e.g., letters, packages, courier services).
- **Scheduling and Managing Appointments**: Coordinating appointments and meetings, and maintaining calendars for executives and senior management.
- **Maintaining Security**: Monitoring access control to the premises and ensuring visitors follow security procedures.
- **Customer Service**: Ensuring a high level of customer service and hospitality to all visitors, clients, and employees.
- **Database Maintenance**: Updating and maintaining records and databases with personnel, financial, and other data.
- **Handling Queries**: Handling inquiries and resolving complaints or escalating issues to the appropriate parties.

**Required Skills and Qualifications**:

- Proven work experience as a Front Desk Executive, Receptionist, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Hands-on experience with office equipment (e.g., fax machines and printers).
- Professional attitude and appearance.
- Excellent communication abilities (verbal and written).
- Strong organisational skills with the ability to multitask.
- Customer service-oriented approach.
- Prior Beauty Salon experience is a plus.
- Should be fluent in English, Hindi and Gujarati.

**Working Conditions**:

- Typical office environment.
- Regular working hours; occasional overtime may be required.
- Weekend Availability.

HAIR RAP BY YOYO
Contact/Whatsapp: 9737504504

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Morning shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person