
Voice Support Executive(Domestic
6 days ago
Hiring Voice Support (Domestic & International)
Location: Bangalore (Onsite)
Shift: Rotational
Qualification: Graduate
Experience: 0 to 5 years
**Salary**: ₹3 LPA to ₹7 LPA
Job Summary:
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Assist customers with inquiries, complaints, and technical issues while maintaining high service quality.
- Provide accurate information and solutions to customer queries.
- Follow call scripts and procedures to ensure consistency and compliance.
- Maintain a positive and empathetic approach while handling customer interactions.
- Document customer interactions and maintain records for future reference.
- Collaborate with internal teams to escalate and resolve complex issues.
- Adhere to company policies, shift schedules, and service-level agreements (SLAs).
Required Skills & Qualifications:
- Excellent verbal communication skills in English (additional languages are a plus).
- Strong customer service skills with the ability to handle diverse customer needs.
- Good problem-solving and active listening abilities.
- Ability to handle high-pressure situations and manage customer escalations.
- Willingness to work in rotational shifts, including night shifts.
Preferred Qualifications:
- Prior experience in voice support, customer service, or BPO (not mandatory for freshers).
- Knowledge of international call handling etiquette and customer support processes.
If you are passionate about customer service and have excellent communication skills, we encourage you to apply
Pay: ₹300,000.00 - ₹700,000.00 per year
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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