Sale Coordinator

**Job Title** Sales Coordinator Manager

**_C. Primary Tasks & Activities: _**

**1. Lead Management**
- Follow up on leads sent to the Sales Team by Sales Co-ordinators.
- Ensuring none of the leads are missed.
- Monitoring status of leads in the system. Follow up with Sales Person for leads that are not attended
- Ensuring all the leads are updated in the system by the Sales Team.
- Ensure Sales Co-ordinators are maintaining records of Customer enquiries related to new flyers.

**2. Sample Management**
- Monitoring status of samples & related documents sent to Customer timely by Administration Executive & Sales co-ordinators.
- Updating tracker to record the sample dispatch status and co-ordinating with Administration Executive & Sales co-ordinators to ensure all required documents / samples are sent without any error.
- Ensuring Sales Coordinators calls Customers to obtain feedback after dispatch of samples.
- Ensure Sales coordinators inform concerned Sales Person of the Customer Feedback regarding samples.
- Ensure Sales coordinator updates Sample Dashboard in a timely manner.

**3. Analysis & Reporting**
- Preparing Quarterly Customer Credit Quality report based on inputs from the CRM Team without any delays.
- Compiling Daily Sales Scoreboard based on Invoice details from Accounts.
- Preparing Monthly Sales Analysis - Calls made with reason for calls.
- Preparing Sample Conversion Analysis - Orders received vs samples submitted.
- Preparing a pending Payment report for a fortnightly meeting.

**4. DSR Report submission to Management**
- To ensure the DSR Report is maintained on a daily basis.
- Ensuring Team is adding data in the DSR Report on a timely basis and error free.

**5. Data Management**
- To ensure error free preparing & revising MSDS / Technical Data Sheet for TA & GP.
- To ensure error free Preparing & updating Customer Price List for TA & GP.
- Ensuring Sales Co-ordinators forwarding MSDS / Technical Data Sheet for PC, TA & GP to Customers.
- Ensuring Sales Co-ordinators update Customer Master regularly to maintain KYC data, changes to Customer Data, Color coding of customers etc.

**6. Sales Support**
- Preparing the Sales Head’s presentations for Sales Meetings.
- Providing Sales Co-ordination support to Sales Head:

- Preparing & sending Minutes of meeting to Customers timely.
- Sending mails to Customers with adequate information.

**7. Customer Relations**
- Ensuring Sales Co-ordinators send mails to customers on personal events (Birthday, Anniversary etc)

**8. Leading Effectively**
- Ensure replacement of existing team members within 15-30 days of resignation.
- Ensuring all Team Members, especially new joinees, receive adequate Training to perform their job effectively.
- Establishing Targets & Standard Operating Procedures / Processes for Team Members and guiding them in achieving their assigned targets as per established processes & guidelines.
- Resolving Team members’ issues, concerns & challenges in achieving target performance.
- Resolving personal grievances of Team members.

**9. Other tasks**
- Ensuring Sales Co-ordinators send mails to customers on personal events (Birthday, Anniversary etc).
- Updating own data in MIS in a timely manner.
- Ensuring team members are updating their MIS data in a timely manner.

**A. Qualifications & Experience**:

- Graduation
- 4-6 years of experience in Sales Co-ordination / Telemarketing.
- Experience of working in the Chemical / Speciality Chemicals industry will be an advantage.
- 2-4 years of experience in leading a team.

**B. Skills & Knowledge**:
**1. Functional Skills**
- Customer Relationship Management
- Analysis & Reporting

**2. Computer Skills**
- Proficiency in Excel
- Word, Powerpoint,google sheet

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- South City, Ludhiana - 142027, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)