Tellecaller

5 days ago

Kankurgachi Kolkata West Bengal, India AVLON SHIKSHA NIKETAN Full time

Core responsibilities
- **Customer interaction**: Making outbound calls to potential customers and handling inbound calls from existing clients.
- **Sales and lead generation**: Explaining product features, persuading customers, and generating sales leads.
- **Customer support**: Resolving customer inquiries and complaints to ensure satisfaction.
- **Record keeping**: Maintaining a database of customer interactions, updating records accurately, and documenting call outcomes.
- **Follow-up**: Following up with prospects to convert leads and with existing customers for feedback or to offer new products/services.
- **Goal achievement**: Meeting sales targets or other performance objectives set by management.

Required skills
- **Communication**: Exceptional oral and written communication, active listening, and persuasive speaking skills.
- **Interpersonal skills**: Strong interpersonal skills and the ability to build rapport with customers.
- **Problem-solving**: Ability to handle customer issues and find effective solutions.
- **Organizational skills**: Strong organizational skills and the ability to manage multiple tasks effectively.
- **Adaptability**: Ability to work independently or as part of a team and tolerate stress.
- **Technical skills**: Proficiency with common software for customer relationship management (CRM) and data entry.

**Job Type**: Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

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