Customer Care

2 weeks ago

Faridabad Haryana, India Georgia foods company Full time

**About the Role**:
We are looking for a smart, detail-oriented team member who can handle customer communication, admin coordination, and basic inside sales support. This role is critical to ensure smooth daily operations and follow-ups across platforms.

**Key Responsibilities**:Customer Support**
- Handle order status updates, returns, delays, and resolution cases

**Order Coordination**
- Generate shipping labels, update tracking details
- Work with delivery partners to resolve delivery issues
- Coordinate replacement or sample shipments

**Admin & Coordination**
- Maintain inventory, returns, and payment records in Excel/Google Sheets
- Follow up with account managers (Amazon, Flipkart, etc.)
- Assist with paperwork, reimbursement updates, and team coordination

**Inside Sales & Lead Follow-up**
- Respond to IndiaMART and JustDial leads
- Follow up on warm leads via WhatsApp/call
- Help create and send quotations or basic product info

**What We’re Looking For**:

- Good spoken & written communication skills
- Basic Excel/Google Sheets knowledge
- Organized and proactive, able to follow up without reminders
- Willingness to learn and grow into a broader role
- Prior experience in D2C, FMCG, or ecommerce is a plus

**Why Join Us?**
- Get hands-on exposure to a growing FMCG brand
- Opportunity to grow into roles across operations, marketing, or sales
- Be part of a mission-driven team building healthier everyday foods

Pay: ₹18,000.00 - ₹25,000.00 per month

**Education**:

- Diploma (required)

**Language**:

- English (required)

**Location**:

- Faridabad, Haryana (required)

Work Location: In person

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