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Digital Content Associate

2 weeks ago

Chennai, India ADCI - Tamil Nadu Full time

Must be a graduate in any stream. Written and Verbal Communication skill. Minimum excel knowledge is preferred. Working knowledge of computers. Basic Analytical and Logical Reasoning Skills. Perform variety of tasks related to Digital Video content.

Job summary

**Responsibilities**:

- The primary responsibility of the role is to perform quality checks on English language digital content while listening to and identify errors as well as validating errors reported by various systems and customers.
- Individual should have passion to work on digital video content.
- Will be required to work with headsets in the majority of the work time.
- Associate needs to continuously adapt to and learn the new features of various tools and systems and improve on their acumen to identify and report the errors. They have to follow SOP to catch errors in the content.
- The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on their compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
- Associate should be a team player and come up with ideas to improve the editing/QA process.
- The associate will need to often contact publishers and vendor managers to report errors identified and provide status update as and when required.
- The employee will be an individual contributor for this role.
- In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
- Microsoft Office (Excel, Power Point Presentation).
- Understanding in Video content creation and editing will be added advantage.