Front Desk Receptionist

1 week ago

Mumbai Maharashtra, India Edit Hair and Skin private limited Full time

**Role Overview**:
As a Client Coordinator cum Front Desk Executive, you will be the first point of contact for clients visiting the clinic. Your role is pivotal in delivering a seamless, warm, and professional client experience while ensuring smooth front desk operations.

**Key Responsibilities**:

- Greet and welcome clients with a positive, helpful attitude.
- Handle front desk operations including calls, walk-ins, appointment scheduling, and client registrations.
- Coordinate with doctors, therapists, and the sales team to manage daily client flow.
- Confirm appointments, manage follow-ups, and ensure clients are attended to on time.
- Maintain a clean and professional reception area.
- Record and update client information accurately in the system.
- Handle payment processing and maintain daily collection records.
- Assist in clinic-level promotions, client feedback collection, and relationship building.
- Address client queries, complaints, or service delays politely and professionally.

**Requirements**:

- Minimum 12th pass; fluency in English and local language is preffered.
- Prior experience in a front desk, hospitality, or client servicing role is preferred.
- Proficiency in MS Office and familiarity with CRM or appointment booking software.
- Pleasant personality, grooming, and strong communication skills.
- Ability to multitask, stay organized, and remain calm under pressure.
- Willing to work weekends and flexible clinic hours.

**Salary & Benefits**:

- Competitive monthly salary based on experience.
- Employee discounts on treatments.
- Training & development opportunities.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Work Location: In person

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