Duty Officer

5 days ago

Dehra Dun, India PVR Cinemas Full time

**Job title: Duty Officer** **Qualification**:Graduate/Diploma in Hotel Management shall be preferred **Experience: **:1- 3 Years of experience in hospitality. **Salary Range (LPA): 16k-17k in hand** **Physical Attributes** **- Age : 22 - 30 Years** - Pleasing Personality with a height >**5.5’’(M) & 5.2’’(F)** - Well Groomed **Key Responsibilities**: - Ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes: - Cinema is clean - All POS/ Equipment’s are active - Ensure BGM is ON - Marketing collaterals in responsibility area are in place - Conducting Pre-opening Audi - check - Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence - Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness - Coordinating and multi-tasking job duties in a busy environment - Adhere to strict staff grooming and hygienestandards - Ensure that Audi’s are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons - 100% assistance to the ESP. - Responsible for maintain proper FIFO with special care to perishable product - Maintains Displays, Danglers & all visuals at candy - Responsible for customer query handling/situation handling - Well versed with Movie synopsis and genre - Train the staff for up selling, suggestive selling and in auditorium (SOS) selling - Responsible for Compliance of Audit points and execution as per set norms - Responsible for TAT for Patron complain resolution. - Responsible for Training and Grooming of ESP as per SOP. - Control on pilferages in allocated area during the shift - Bills to be generated against every purchase and no cash variance (at concessions) - Knowledge and functioning of Projection machine / software. **Job Competence (Skills)**: - Must possess strong organization time management skills, attention to detail. - Should have through knowledge and understanding of hotel/ cinema operations. - Should have wide experience on handling customer queries. - Good experience of F&B. - Cross selling & up-selling. - Proven ability to manage guests and processes. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹17,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Flexible shift - Rotational shift Ability to commute/relocate: - Dehra Dun: Reliably commute or planning to relocate before starting work (required) Application Question(s): - Do you have a degree in Hotel Management? - Are you willing to relocate to Dehradun? **Experience**: - Hospitality: 2 years (preferred)

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