Fraud Investigation Associate

**Company Description** About Us**

Meet slice - the simplest way to pay

We are a one-stop payment app for all your spending needs. Our goal is to make money management simpler & faster for you. We provide an easy & transparent app to help our members transact seamlessly using card or UPI and manage all their spends at one place. We have 12Mn+ registered members with an average age of 27, making us a market leader for the Gen-Z and millennials.

Oh, btw, our users get up to 2% cashback on all card spends and enjoy new offers every week with spark. They can also scan & pay in a flash and easily send money to friends using slice UPI.

We are backed by leading investors such as Tiger Global, Insight partners, Advent International, Blume Ventures, and Gunosy Capital.
**Job Description** About the team**

If slice is a galaxy, the Fraud Investigators are the Guardians, keeping us all safe while having a lot of fun doing that. To define in fancy words, the fraud investigation team scrutinizes potential suspicious activities. If you're one whose nose starts to itch or hair stands up when something isn't right, to whom talking to people and looking at patterns comes naturally, this team is tailor-made for you.

**About the role**

We are looking for a hard-working individual with dynamic personality and decision-making skills. The individual should be adaptive towards the start-up culture and should also have good communication skills with intermediate knowledge of Excel and basic knowledge of computers. You will be working as a part of the Fraud Investigation team. As a part of a fast-growing startup, you are expected to be very proactive, process driven and adaptable.

**What You will do**
- Perform thorough and objective investigation of potential fraud activity on slice products.
- Close review of Fraud incidents received from different channels & conduct the investigation immediately.
- Take ownership on gathering all possible information while investigating incidents.
- Initiate urgent actions as and when required to prevent future financial & reputational loss.
- Monitor fraud alerts daily and take necessary action.
- Identify fraud patterns and modus operandi from the investigation and share insights with analytics team.
- Coordinate with analytics team, product team and other stakeholders.
- Recommend new methods/tools to improve operational efficiency and investigation quality.
- Plan & execute case investigation and complete investigation reports in an accurate manner as per defined timelines.

**Qualifications** What you will need**
- 1-3 years of working experience in Fraud operations & Investigation. (Banking/Fintech organization only).
- Comfortable in making decision and judgement.
- Graduate degree in any relevant field.
- Presentable (as you will need to talk to customers as a part of the investigation).
- Street smart and ability to detect patterns.
- You should be fluent in English & Hindi.

**Additional Information** Life at slice**:
Life so good, you’d think we’re kidding:

- Competitive salaries. Period.
- An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.
- Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
- Tailored vacation & leave policies so that you enjoy every important moment in your life.
- A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
- Learning and upskilling opportunities. Seriously, not kidding.
- Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
- We believe in equality. Period.

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability or any other class or characteristic protected by the applicable law.

Come join our crew