Customer Relationship Officer

4 days ago

Sonipat, India PINNACLE TRAXIM PRIVATE LIMITED Full time

**Job description**

We are actively looking for some confident and empathetic individuals to join our team as an Customer Relationship Officer. Your ultimate goal for this job position is to get new customers and retain existing customers.

**Role & Responsibilities**:

- Setting customer expectations and revenue goals.
- Identifying customer demands and requirements.
- Dealing with people of different backgrounds and temperaments.
- Planning strategies for customer care and conflict resolution & Solving customer issues and complaints timely.
- Overseeing the activities of the sales team.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.

**Skills Required**:

- Bachelor’s degree in Business Administrator, Marketing or a relevant field.
- Excellent organizational/ interpersonal & presentation skills.
- Outstanding oral and written communication skills.
- Good customer service skills.
- Exceptional negotiation and sales skills.
- Proficiency in Microsoft Office Tools.
- Ability to maintain a positive attitude.

**Interview Timings**:
11:00 AM to 5:00 PM **(MONDAY TO SATURDAY)**

**Office Timings**:9:30 AM to 6:00 PM

**Eligibility**:1-3 Year Experience required.

**ONLY FEMALES CAN APPLY**

*Speak with the employer* +91 9996223359

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Sonipat, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work in CRM: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

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