Service Advisor

**Job Summary**
Extending courteous reception to customers
Establish the complaints in the vehicle after a road test
Provide reasonable time and cost estimate for repairs
Job allocation to supervisors and monitoring of workflow
Regular update to customers on the status of job
Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out
Ensure vehicle is delivered to the satisfaction of the customer
Collect post service feedback and carry out any corrective measures if Required
Advance service booking based on existing workshop load and available Resources
Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
Inform the customer on the ‘value added services’ available through the workshop
**Responsibilities and Duties**
Extending courteous reception to customers
Establish the complaints in the vehicle after a road test
Provide reasonable time and cost estimate for repairs
Job allocation to supervisors and monitoring of workflow
Regular update to customers on the status of job
Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
Explain the cost of repairs to clarify the chargeable and free of cost jobs carried out
Ensure vehicle is delivered to the satisfaction of the customer
Collect post service feedback and carry out any corrective measures if Required
Advance service booking based on existing workshop load and available Resources
Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
Inform the customer on the ‘value added services’ available through the workshop
**Required Experience and Qualifications**
3+ Year experienced in Automotive Service Advisor role.
Qualification: Diploma in Automobile / Mechanical

Work Location: In person