Customer Care Executive

6 days ago

Indore, India Future Zone Placement Services Full time

**Job description**

**Customer/Technical Care Executive**
To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer

**Note
- Excellent English Communication Required**
**Job Location - Indore - Work From Office**

**Recruitment**:

- Job location will be Indore Only

**0 - 1 Year BOP/CCE/Any Telecalling Experience required.**
- Undergrads/Graduate both are eligible.
- 6 Working days with Rotation shifts along with Rotational week offs.
- **Salary Slab: 18K to 35K CTC depending on the Experience**

**KEY SKILLS**:
“Customer Service Representative” must have Outstanding verbal, written and listening skills (English)Understands details of several functions to provide quality service & Carefully write/type messages to ensure professional tone
- Assist customers via Call or Chat or Voice
- Typing speed 25 WPM & 95% accuracy
- Basic Knowledge of online grocery shopping and should be app savy
- Good comprehension skills
- Analytical & Probing skills
- Open to 24/7 environment

**JOB DESCRIPTION**:

- Handle queries and complaints of customers
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly and approachable individuals who that understand the importance of great customer service
- Responsible to deliver high quality and productivity results that meet the identified targets
- Ability handle tough situation with customer
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Correctly follow and implement different quality standards/definition documents

**Salary: Up to ₹** **35K CTC**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹35,000.00 per month

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹19,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- CCE/Telecalling: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9893257390

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