Patient Care Coordinator

4 days ago

Sonipat, India Noble Hospital Full time

**Key Responsibilities: Patient Coordination**
- Welcome and assist patients and attendants with registration, consultation scheduling, and admission processes.
- Act as a liaison between patients, doctors, nursing staff, billing, and other departments.
- Guide patients through diagnostic, OPD, admission, and discharge procedures.
- Track and follow up on appointments, investigations, and treatment timelines.
- Ensure patient documents, reports, and consents are managed and updated.
- Handle interdepartmental coordination to avoid delays and confusion.
- Support international patients with interpreter services, visas, and travel logistics (if applicable).

**Counselling & Support**
- Offer basic emotional and psychological support to patients and their families.
- Educate patients about treatment plans, expected outcomes, and care processes.
- Address patient concerns and feedback with empathy and professionalism.
- Support patients during distress, particularly those with chronic illness or critical conditions.
- Offer counseling for pre
- and post-procedural stress, especially in surgeries, maternity, and long-term care.
- Provide financial counselling regarding insurance, TPA processes, and payment planning.

**Documentation & Reporting**
- Maintain accurate records of patient interactions, feedback, and escalations.
- Prepare and share periodic reports related to patient satisfaction and coordination gaps.
- Assist in maintaining patient consent forms, discharge summaries, and feedback forms.

**Qualifications & Skills**:

- Graduate in any stream (Psychology/Social Work/Nursing background preferred)
- Additional certification in Counselling or Patient Care preferred
- 1-3 years of experience in a hospital, clinic, or healthcare setup
- Excellent communication and interpersonal skills
- Empathetic, composed, and patient-centric approach
- Proficient in MS Office and hospital management software
- Multilingual skills are a plus

**Key Traits**:

- Compassionate listener
- Problem solver
- Team player
- Emotionally resilient
- Strong organizational skills

**Job Types**: Full-time, Fresher

Pay: ₹11,721.43 - ₹29,822.98 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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