Cases Associate

2 days ago

Pune Maharashtra, India Pattern Full time

Job Description:
EU Cases Associate:
About the Role:
We are seeking a detail-oriented and experienced EU Cases Associate to join our E-commerce Operations team. In this role, you will be responsible for managing and submitting cases across Amazon and other European marketplaces. Your expertise in e-commerce and case management will be vital in ensuring that product issues, listing updates, and other related tasks are handled efficiently and effectively.

Key Responsibilities:
- Case Submission: Submit and manage cases on Amazon and other European marketplaces, ensuring timely and accurate resolutions for product issues, listing errors, and other e-commerce challenges.- Case Tracking: Monitor and track the status of submitted cases, following up as necessary to ensure resolutions are achieved within expected timeframes.- Marketplace Compliance: Ensure that all case submissions comply with the specific requirements and guidelines of each marketplace, avoiding unnecessary delays or rejections.- Documentation: Maintain detailed records of all cases submitted, including the nature of the issue, communications with marketplace support teams, and resolutions achieved.- Problem-Solving: Analyze recurring issues and provide feedback to the team on possible solutions to prevent future occurrences.- Collaboration: Work closely with cross-functional teams, including Product Management, Content, and E-commerce, to gather necessary information for case submission and to support broader business objectives.- Customer Focus: Act as the liaison between the company and marketplace support teams, ensuring that our interests are represented and that we achieve the best possible outcomes for our listings.

Qualifications:
- Experience: A minimum of 1-2 years of experience in e-commerce, with a focus on case management and marketplace support, particularly on Amazon.- Technical Skills:
- Familiarity with Amazon’s case submission process and experience working with other European marketplaces.- Proficiency in using e-commerce platforms and tools to manage product listings and resolve issues.- Attention to Detail: Strong attention to detail with the ability to manage multiple cases simultaneously, ensuring accuracy and completeness in all submissions.- Problem-Solving: Ability to identify issues quickly and develop effective strategies to resolve them, minimizing disruption to business operations.- Communication: Excellent written and verbal communication skills, with the ability to interact effectively with marketplace support teams and internal stakeholders.- Organization: Highly organized, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

Preferred Qualifications:- Knowledge of e-commerce best practices and marketplace regulations.- Multilingual capabilities are a plus, particularly in European languages.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Sevilla Case: BFA, AS

    3 days ago

    Pune - Margarpatta, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title: Sevilla Case: BFACorporate Title: AssociateLocation: Pune, India Role DescriptionBusiness Functional Analysis is responsible for business solution design in complex project environments (e.g. transformational programs). Work includes:Identifying the full range of business requirements and translating requirements into specific...

  • Associate- Legal

    2 days ago

    Mumbai, Maharashtra, India GM Infotech Full time

    **Department: Legal** **Job Title: Associate - Legal** **Aim of Position: Manage legal cases of R&T operations Documents review** **Key Accountabilities**: 1. Manage legal cases with Consumer Forums, District Courts, HC. 2. Co-ordination with Advocates / clients for ongoing legal cases. 3. Co-ordination with Local Police / CBI / SEBI whenever...

  • Implementation Associate-monday.com

    2 days ago

    Pune, Maharashtra, India enreap Full time

    **Job Description: Implementation Expert / Implementation Lead** **Experience**: 3-5 years **Location**: Pune **Job Summary**: **Key Responsibilities**: - End-to-end implementation of SaaS solutions based on client requirements. - Understand client business processes and convert use cases into technical/configured solutions. - Deliver customized setups...

  • Sevilla Case: QA Engineer, AS

    3 days ago

    Pune - Margarpatta, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title: Sevilla Case: QA EngineerCorporate Title: AssociateLocation: Pune, India Role DescriptionQuality Assurance (QA) is responsible for ensuring testing strategies, plans and deliverables are executed for all applications and programs of work within their domain. Work includes:Designing and conducting testing procedures and frameworks...

  • Sevilla Case: QA Engineer, AS High Salary

    3 hours ago

    Pune, Maharashtra, India Deutsche Bank Full time

    Job DescriptionSevilla Case: QA Engineer, ASPosition OverviewJob Title: Sevilla Case: QA EngineerCorporate Title: AssociateLocation: Pune, IndiaRole DescriptionQuality Assurance (QA) is responsible for ensuring testing strategies, plans and deliverables are executed for all applications and programs of work within their domain. Work includes:- Designing and...

  • Sevilla Case: Engineer, AS

    4 days ago

    Pune - Margarpatta, India Deutsche Bank Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Description:Job Title: Sevilla Case: EngineerCorporate Title: AssociateLocation: Pune, India Role DescriptionEngineer is responsible for managing or performing work across multiple areas of the bank's overall IT Platform/Infrastructure including analysis, development, and administration. It may also involve taking functional oversight of engineering...

  • Process Associates

    3 days ago

    Pune, Maharashtra, India Kumars House Enterprises Full time

    **Process Associate Backend** **Key Responsibilities**: - Handling case management tasks effectively - Managing insurance, and claims transactions - Providing timely and accurate support to customers - Analyzing and processing data efficiently - Typing skills with attention to detail **Eligibility Criteria**: - Minimum **1 year of relevant work...

  • Associate, Quality Assurance

    2 days ago

    Pune, India Western Union Full time

    **Associate, Quality Assurance (Pune, India)** Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry? Want to join an organization looking to disrupt the financial services industry? Join Western Union as Associate, Quality Assurance. **Motivated by our values: purpose-driven, global minded, and...

  • Process Associate

    3 days ago

    Pune, Maharashtra, India Kumars House Enterprises Full time

    **Process Associate Backend** **Key Responsibilities**: - Handling case management tasks effectively - Managing insurance, and claims transactions - Providing timely and accurate support to customers - Analyzing and processing data efficiently - Typing skills with attention to detail **Eligibility Criteria**: - Minimum **1 year of relevant work...

  • Sales Associate

    4 days ago

    Pune, Maharashtra, India Rapsys Technologies Full time

    Job Title: Sales Associate Location: Pune, Noida, Bangalore, Kolkata Education: HSC **Salary**: 18k to 22k Languages: English + Regional language Key Responsibilities: Client Fee Collection: Ensure timely collection of monthly retainer fees from clients as per the agreed timelines. Client Acquisition: Work towards acquiring new clients based on...