Installation and Service Technician

2 days ago

Kochi, India Srishti Robotics Full time

Job Requirements:
**Installation and Service Technician**
We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
- Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Operate Equipments in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
- Requirements
- Proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- Technical degree or certification
- Electronics Troubleshooting
- Client Relationships
- Equipment Maintenance
- Reporting Skills
- Confidentiality

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