CRM-collection & Grievance (Female)

6 days ago

Noida, India Amiscent Careers Full time

JD For CRM-Asst.Manager

Department Name:CRM

NumberofPositionRequired:2

Gender:Female

JobTitle: Collection Grievance

SrCoordinator-AsstManager(Female)

JobOverview: - TheCollectionCoordinatorwillplayavitalroleinensuringthetimelycollectionof commonareamaintenancefeesandutilitybillsetcfromtenants/Brandswhile alsoaddressinganygrievancesorconcernstheymayhave.Thisroleiscrucialto maintainingsmoothoperationswithinourproperties. KeyResponsibilities: Collection&GrievanceCoordination:

- Coordinatethecollectionofcommonareamaintenancefeesandutilitybills, propertySalescollectionfromtenants/Brandsinaccordancewithlease agreementsandpropertymanagementpolicies. - Monitorandtrackpaymentschedules,sendingremindersandnotificationsas necessarytoensurepromptpayments.
- Collaboratewiththefinanceandaccountingteamstoreconcilepaymentsand maintainaccuraterecords.
- Investigateandresolvediscrepanciesordisputesrelatedtobillingorcharges. - Workcloselywithtenantstoaddressquestionsorconcernsregardinginvoices andcharges.
- Provideregularreportsoncollectionstatusandoutstandingbalancesto management.
- Serveastheprimarypointofcontactfortenantgrievancesandinquiriesrelatedto commonareamaintenancefeesandutilitybillsetc.
- Documenttenantcomplaintsandissues,categorizingthemforanalysis.
- Collaboratewithpropertymanagementandaccountingteamstoinvestigateand resolvetenantgrievancespromptly.
- Communicatewithtenantstoprovideupdatesongrievanceresolutionsand ensuretenantsatisfaction.
- Identifyopportunitiesforprocessimprovementstoenhancetransparencyand tenantrelations.

**Requirements**:

- Bachelor’sdegreeinbusiness,finance,Marketing.BCA,Bcomwillbeprefered.
- Provenexperienceinpropertymanagement,collections.
- Strongcalculationandcommunicationskills,bothwrittenandverbal.
- Excellentproblem-solvingandconflictresolutionabilities.
- Familiaritywithleaseagreementsandpropertymanagementpractices.
- ProficiencyinMicrosoftOffice,Googlesheetandpropertymanagementsoftware isdesirable.
- Highlyorganizedanddetail-oriented.
- Abilitytoworkcollaborativelyinateamenvironment.
- Exceptionalinterpersonalskillsandacustomer-centricmindset.
- Abilitytoadapttochangingprioritiesandmultitaskeffectively.

Experience-2-5Years

Salary-Upto30k

**Salary**: Up to ₹30,000.00 per month

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (required)

Work Location: In person

**Speak with the employer**
+91 9711223612

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