Shift Supervisor

**About us**

**Job Summary**

This position contributes to the success of Defence Bakery Private Limited by
assisting in the day-to-day outlet operations and guiding team members during assigned shifts to maintain a premium customer experience for our patrons. The Shift Supervisor ensures smooth shift execution, supports the Outlet Manager, and upholds operational excellence, customer service standards, and company values.

**Key Responsibilities**
- **Operational Excellence**: Oversee daily outlet operations, ensuring smooth workflows, staff productivity, and adherence to quality and safety standards.
- **Customer Experience**: Deliver exceptional customer service by training and motivating the team, addressing feedback, and fostering a customer-first culture.
- **Inventory and Stock Management**: Maintain optimal stock levels, collaborate with suppliers and vendors, and oversee inventory control to ensure product availability.
- **Strategic Decision-Making**: Make timely, informed decisions to address operational challenges and improve outlet performance.
- **Compliance and Standards**: Ensure adherence to legal, operational, and company policies while maintaining health and safety standards.
- **Team Leadership**: Recruit, train, and manage staff performance, ensuring goal alignment and a collaborative work environment.

**Qualification & Skills**
- Any Graduate (preferred IHM student or hotel management graduate)
- Must have 3 years + experience in Food Retail or FMCG Retail Stores within 2years+ into leading role.
- Skilled in delivering exceptional customer experiences and resolving issues promptly.
- Proficient in meeting sales targets and driving profitability through strategic initiatives.
- Experienced in managing inventory levels, stock replenishment, and minimizing shrinkage.
- Capable of managing budgets, analyzing sales data, and controlling operational expenses.
- Strong analytical skills to identify challenges and implement effective solutions.
- Ability to engage with customers, staff, and stakeholders clearly and professionally.
- Knowledge of industry trends, customer preferences, and competitor activities to maintain a competitive edge.
- Skilled in prioritizing tasks and managing time effectively in a fast-paced environment.
- Ensures adherence to legal requirements, health, and safety regulations, and company policies.

**Competencies we're looking for?**
- **Embodying Our Mission and Values**: Aligning actions and decisions with core principles demonstrates commitment to the company’s vision.
- **Enabling Team Success**: Supports, guides, and inspires others to reach their full potential and contribute to shared goals.
- **Driving Results**: Focuses on achieving measurable outcomes through determination, efficiency, and accountability.
- **Leading with Integrity**: Upholds ethical standards, fosters trust, and ensures transparency in all actions and decisions.

**What you'll get here?**
- Chance to Work with a Legacy Brand
- Simplified Career Growth Plan
- Comprehensive Leave Policy
- Automated Process and System
- Sales Incentive Program

This role is based in sec 15, Part 2 Market Gurugram where as Shift Supervisor is accountable for enhancing and growing store performance to align with Defence Bakery’s mission and objectives.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

Expected Start Date: 15/06/2025