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Receptionist

2 weeks ago

Airoli Navi Mumbai Maharashtra, India KALPTARU HOSPITALITY & SERVECES Full time

Job Title: Restaurant Receptionist

**Location**: KALP AND 0 DEGREE, Airoli Maharashtra, India

**Role and Responsibilities**:

- **Guest Greeting**: Welcome and greet guests as they enter the restaurant. Provide a warm and friendly first impression.
- **Reservation Management**: Handle reservations and manage the seating arrangement efficiently to maximize table use. Maintain an accurate log of reservations.
- **Phone Handling**: Answer incoming calls, provide information about the restaurant, menu, and promotions, and take reservations over the phone.
- **Customer Service**: Address guest inquiries, concerns, and complaints promptly and professionally. Ensure a high level of customer satisfaction.
- **Coordination**: Communicate effectively with the dining and kitchen staff to ensure a seamless guest experience. Notify wait staff of guest arrivals and seating arrangements.
- **Administrative Tasks**: Maintain and update guest information and reservation records. Assist in other administrative duties as required.
- **Cleanliness and Organization**: Keep the reception area tidy and organized. Ensure that menus, brochures, and promotional materials are well-stocked and neatly displayed.
- **Upselling**: Promote special events, menu items, and offers to guests to enhance their dining experience and increase sales.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship

Pay: ₹21,000.00 - ₹25,000.00 per month

Expected hours: 9 per week

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person