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Customer Service Representative

2 weeks ago

Bommanahalli Bengaluru Karnataka, India Aiva Technologies Full time

Key Responsibilities:
Make outbound calls and follow up on leads assigned in a timely and professional manner.

Respond to inbound customer queries related to our services and provide accurate information.

Maintain a high standard of communication, ensuring clarity and professionalism in both English and Hindi.

Demonstrate excellent communication, interpersonal, and organizational skills to maintain a high productivity rate.

Deliver exceptional customer service to ensure client satisfaction.

Maintain and update records of calls and interactions with customers.

**Requirements**:
Minimum 1 year of experience in an Inbound/Outbound call center.

At least 1 year of Tele-Sales/Voice-based support experience is mandatory.

Excellent verbal and written communication skills in English.

Strong verbal communication skills in Hindi.

Ability to multi-task and manage time effectively.

Strong knowledge of mail drafting and maintaining call records.

Exceptional customer service skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person