Hiring for Live Chat Support Executive

5 days ago

Delhi Delhi, India IO Digital LLP Full time

**Job Overview**:
**Live Chat Support**:
Engage with customers in real-time through live chat channels.

Provide prompt, accurate, and helpful responses to customer inquiries and concerns.

Guide customers through product information, troubleshooting, and issue resolution.

**Customer Interaction**:
Maintain a professional and friendly tone in all interactions.

Proactively assist customers to ensure a seamless online experience.

Build rapport and establish positive relationships with customers.

Product Knowledge:
Stay updated on product features, specifications, and updates.

Effectively communicate product details and benefits to customers.

**Problem Resolution**:
Identify and escalate complex issues to appropriate departments.

Collaborate with internal teams to resolve customer problems efficiently.

Documentation:
Document customer interactions, feedback, and common issues for continuous improvement.

Generate reports on live chat performance and customer satisfaction.

Qualifications:
Previous experience in live chat support or customer service is preferred.

Strong written communication skills with a keen attention to detail.

Ability to multitask and handle multiple live chat sessions simultaneously.

Empathetic and patient demeanor when dealing with customer concerns.

Proactive problem-solving skills and a customer-centric mindset.

**Education**:
A high school diploma or equivalent is required. Additional qualifications in customer service or a related field are a plus.

**Working Conditions**:
This position involves working in a dynamic online environment. Flexibility in working hours may be required to accommodate customer needs.

Pay: ₹10,585.72 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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