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Business Solutions Officer

3 weeks ago

Patna Bihar, India Ventex Services Private Limited Full time

**Job Title**: Business Solutions Officer

**Key Responsibilities**:

- **Product Presentations**:

- Conduct informative and engaging product presentations of HIMS software to prospective clients, emphasizing its key features, benefits, and how it addresses client needs.
- **Implementation Support**:

- Assist in the successful deployment of HIMS software across client hospitals and healthcare organizations, ensuring smooth adoption and mínimal disruption to operations.
- Work closely with the team to address and resolve client issues in a timely and efficient manner.
- **GAP Analysis Participation**:

- Contribute to conducting GAP analysis at client sites, identifying operational challenges, and recommending areas for process improvement.
- **Process Enhancement & NABH Implementation**:

- Assist in process optimization and the integration of NABH standards to ensure clients meet quality healthcare requirements and operational excellence.
- **Training and Knowledge Sharing**:

- Support the training of medical staff and healthcare professionals on the proper use of HIMS software, helping them fully leverage its capabilities.
- Provide guidance and support for the adoption of NABH protocols to ensure clients meet compliance and quality standards.
- **Client Profiling & Empanelment**:

- Help create detailed client profiles for corporate empanelment, ensuring the accuracy of information and facilitating smooth engagement with healthcare providers.
- **Customer Service and Support**:

- Deliver exceptional customer service, addressing client inquiries and issues promptly to maintain satisfaction and long-term relationships.
- **Reporting and Updates**:

- Prepare and submit regular activity and progress reports to the Reporting Officer, summarizing client interactions, project developments, and milestones.

**Required Qualifications**:

- Proven experience in business development, sales, or customer support, with a focus on the healthcare or software sectors.
- Familiarity with HIMS software and knowledge of NABH protocols is highly desirable.
- Strong communication and presentation skills with the ability to build effective client relationships.
- Ability to work independently as well as collaboratively with a team.
- Excellent problem-solving skills and a customer-centric approach.
- Proficiency in Microsoft Office Suite and CRM software for tracking and managing client accounts.
- Willingness to travel to client locations as necessary to provide hands-on support and assistance.

Pay: ₹45,000.00 - ₹150,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

Work Location: In person