Hotel Front Office Exe.
4 days ago
The front office Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**Responsibilities**:
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed and ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
**Skills Required**:
- Positive approach and ability to take decisions
- Be a team player
**Qualification**:
- Degree or Diploma from the hospitality background
**Experience**:
- At least 2 to 5 years in the Front Office Department
Pay: ₹14,000.00 - ₹17,000.00 per month
**Benefits**:
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Overtime pay
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