Customer Care

2 weeks ago

Thane, India Helpmate solution Full time

Here’s a polished Job Description (JD) for your UPSTOX IB Process (Customer Service) opening:
Job Title: Customer Service Executive - UPSTOX IB Process

Job Location: Thane Highstreet

Shift Timing: 8:00 AM - 5:00 PM

Salary Range: ₹15,000 - ₹22,000 per month

Job Summary:
Key Responsibilities:

- Provide accurate information and timely resolutions to customers.
- Maintain professionalism and empathy while dealing with clients.
- Record and update customer interactions in the system.
- Collaborate with the operations team for smooth query handling.
- Ensure adherence to quality and compliance standards.

Required Qualifications:

- Minimum HSC pass (Graduate preferred).
- Good command of English communication (verbal & written).
- Basic computer knowledge and typing skills.

Skills & Competencies:

- Strong communication and interpersonal skills.
- Active listening and problem-solving ability.
- Patience and customer-centric approach.
- Ability to work in a team as well as independently.

**Experience**:

- Freshers can apply.
- Prior experience in customer service / BPO / financial services will be an added advantage.

Interview Process:

- Single operations round only (fast-track hiring).

Team Hr

Helpmate

8802028000

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 8586021659

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