Back Office Executive
5 days ago
**Brief Description**:
Arihant Capital is India’s leading financial services and broking company with over 900 investment centers across the country. Everything we do is shaped by the five values of Integrity, Client Commitment, Respect, Excellence and Innovation.
**Responsibilities**:
**1. Customer Assistance: Provide support to clients in understanding the demat account opening process, answering their queries, and guiding them through the process**
**2. Data Entry and Record Keeping: Accurately enter client details and account opening information into the system, maintaining comprehensive and up-to-date records**
**3. Issue Resolution: Address customer concerns or issues related to the demat account opening process promptly and professionally**
**4. Reporting: Assist in generating reports and maintaining relevant data related to demat account opening for management review**
**5. Co-ordination with branch/franchisee for rectification of forms, inquiries regarding document requirement & verification of address and bank proof**
**6. Ensuring timely processing of a/c opening forms**
**7. Reduction in Audit observations for account opening**
**8. Processing the closure & modification activity for clients**
**9. Document collections, KYC and other verifications.**
**Qualifications and Skills**:
1. Communication Skills: Good verbal and written communication skills to effectively interact with customers
2. Customer Service: Basic customer service skills to provide satisfactory assistance to clients and address their queries
3. Teamwork: Willingness to collaborate and work as part of a team to achieve common goals
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