Patient Counselor

5 days ago

Andheri Mumbai Maharashtra, India CancerMitr Full time

As a Sales Executive your major responsibilities will be making sales calls to the leads assigned to you, continuously updating our CRM database, meeting daily targets. Participating in sales team meetings. Helping the management to identify gaps in the process and accordingly participate in solutions for the same.

**1. Position**:Sales Executive

**2.** **Location**: Mumbai (Andheri East)

**3. Roles and Responsibilities**
- You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
- You are responsible for meeting personal and team targets as well as our customer satisfaction.
- Handle calls, mails, WhatsApp chat to patients and clients.
- Identify the needs of patients, resolve issues and provide solutions.
- Upsell other products/ services wherever possible.
- Ensure you follow the sales script provided by the company for uniformity
- Maintain good relations.
- Meet personal targets and work towards meeting team targets.
- Building and maintaining the CRM database.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.

**5. Requirements and Qualifications**
- High School Graduates, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with sales and customer service.
- Good knowledge of CRM practices and systems.
- Customer oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
- Effective persuasive, convincing and selling skills.
- Proven Sales experience in the relevant or any other industry.

**6. Compensation**

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Inside sales: 1 year (preferred)

Work Location: In person

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