Customer Relationship Officer

2 weeks ago

Coimbatore Tamil Nadu, India Quess Corp Limited Full time

*Job Description: Customer Relationship Officer (CRO) - Vodafone*

As a Customer Relationship Officer (CRO) at Vodafone, you will play a vital role in fostering positive relationships with our valued customers. Your primary responsibility will be to ensure an exceptional customer experience by addressing inquiries, resolving issues, and providing personalized assistance across various communication channels. You will serve as the main point of contact for customers, actively listening to their needs and proactively offering solutions to enhance their satisfaction and loyalty.

Key responsibilities include managing customer inquiries and complaints promptly and effectively, demonstrating empathy and professionalism in all interactions. You will also collaborate closely with internal teams to coordinate efforts in delivering timely and satisfactory resolutions to customer issues. Additionally, you will identify opportunities to upsell or cross-sell Vodafone products and services based on customer needs and preferences.

*Application Instructions:* Please submit your resume and cover letter detailing your relevant experience and qualifications for the role.
- Salary 15000-18000 NTH + incentives
- ESI & PF
- Must be able to work in team

For Details Call HR: Ms.Priyanga
- +91 99521 71194

**Job Types**: Full-time, Permanent

**Salary**: ₹13,500.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (required)

Ability to Commute:

- Coimbatore, Tamil Nadu (preferred)

Ability to Relocate:

- Coimbatore, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

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