Business Information Security Officer

Location: Delhi, IN- Company: GMRAirport Developers Ltd**JOB PURPOSE**:

Manage the project infrastructure, which should always be available, perform as expected, secure and scalable for efficient operations.
To Lead Applications & Networks to ensure service availability and Quality of Service as per the business requirements.

**ORGANISATION CHART**:
**KEY ACCOUNTABILITIES**:
**Accountabilities**

**Key Performance Indicators**
- Incident Management: to ensure all the incidents (Networks and Applications Domains) shall be closed as per the SLA and ensure service stability by optimizing the incident handling procedures and provisioning of necessary technical information and updates to the concerned teams including external stakeholders
- Service Stability Index
- No of Escalations & Major Escalations
- No of SLA Breaches
- Implement New Requirements / Change Management: To Identify/understand the new/ change requirements, risk and impact, necessity and priority so as to recommend, approve or reject new requirements /changes and to plan, implement, review the same pertaining to Networks and Applications Domains.
- % Changes/new requirements Successfully Implemented
- Timelines/Turn Around Times
- No of Turnkey Solutions Provided
% Availability
- No of unscheduled downtimes
- Unscheduled Downtime Impact
- No of Performance Review Meeting
- No of Monitoring Reports Analyzed and Action Taken
- **Capacity Management**: To Monitor and Optimize the Capacity Utilization and plan capacity requirements for business progression and continuity and to plan for capacity consolidation and upgrade against various drivers and initiatives, concerned to Networks and Applications Domains
- No of Service Breakdowns
- Unforeseen performance bottlenecks
- Capacity planned vs Capacity Utilized
- **Security Management**: To Identify, Recommend, Implement and Maintain the necessary security enforcement and monitoring solutions to protect the operational environment from external and internal security threats. To build a team of professionals capable of working with mínimal or no guidance to identify, respond and resolve security issues in day to day operations.
- No of Security Breaches
- No of Critical/High category risks identified by external Auditor
- No of Service Interruptions due to security issues
- No of Compliance non-conformities.
- **Team Management**: To guide, support, mentor and review the team to achieve synergy and desired performance levels. To monitor and review the performance of vendor and Outsourced Employees. To recruit and induct new team members as per the requirements along with HR Teams
- Overall Team Performance Rating by HOD
- Employee Engagement Scores
- Induction Maturity Lead Time
- **EXTERNAL INTERACTIONS**:
**External** - Roles you need to interact with outside the organization to enable success in your day to day work
Vendors: Plan, Design and Implement of Various Solutions as a part of Change Management and Service Continuity. Support Escalations for service stability and incident resolution
Airlines: Understand New /Change Requests, timelines, Risk and Impact. Coordinate for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Address Stakeholders’ concerns regarding service availability and Quality.
Concessionaries: Understanding New Change Requests, timelines, Risk and Impact. Coordinating for Planned Downtime Approvals from all Stakeholders. Resolution/Escalation of Any Security Related Issues and Policy Violations. Addressing Stakeholders’ concerns regarding service availability and Quality.
Service Providers : incident and performance management, capacity planning/upgrade
Others: Addressing Stakeholders’ concerns regarding service availability and Quality.
Govt. & Statutory : Maintenance and Upgrade of “License to Implement and Operate” various Communication Systems

**INTERNAL INTERACTIONS**:
**Internal** - Roles you need to interact with inside the organization to enable success in your day to day work

Business Team: Validate and Finalize the New Service requests and feasibility approvals, Prepare Proposals for New/Existing Service offerings/Changes. Review Service Offerings, Customer Feedbacks, operating expenses and Service Costs
Project Management Team: Understand the New Changes, Impact, Cost, Timelines and support the new initiatives, modifications, at various stages of ongoing and planned projects
Terminal Operations team: Review the Levels of Service Quality at Various Locations of the Airport for services Like PA Systems etc., and recommend and implement appropriate measures to maintain the desired QoS. Review the Stakeholder feedback pertaining to the IT service Offerings to Passenger Community and to Recommend and Implement appropriate measures to improve and sustain ASQ ratings of the concerned service.
Infra Support Team: Coordinate for New / Change Request Implementation, Risk and Impact Anal