Dispatch Supervisor

**Job description**

**JOB DESCRIPTION for DISPATCH EXECUTIVE**

**Job Summary**:
Dispatch Executive responsible for optimizing logistics operations, ensuring timely shipment dispatch, cost-effective route planning, and overseeing end-to-end outbound processes. Manage a team, coordinate shop floor operations, and resolve vendor-related issues. Prioritize efficiency, accuracy, and strong communication skills. Join us for a dynamic role in a fast-paced environment.

**Key Responsibilities**:

- Efficiently manage both inward and outward logistics operations.
- Recognize the critical role of logistics in organizational cost savings.
- Align logistics with FC/Warehouse operations based on FC orders and order fulfillment.
- Plan economical routes for various types of vehicles.
- Dispatch all shipments within specified Merchant Turnaround Time (TAT).
- Implement effective route planning for smooth order deliveries.
- Minimize logistic costs for orders and ensure cost-effective deliveries.
- Oversee the entire outbound operation, managing Primary Day Dispatch (PDD) and 1 Day PDD.
- Develop and maintain a Trip Manager system for dispatch management.
- Handle the financial transactions of Cash on Delivery (COD) orders.
- Manage returns and Reverse Logistics (RTO) processes.
- Conduct manpower planning and ensure optimal utilization of a team consisting of 30-40 casual employees and 4 supervisors.
- Supervise various shop floor operations.
- Coordinate with relevant departments for new model activities and raw material procurement.
- Manage shipping, handling, and storage of components to ensure high-quality items are received and issued to the appropriate department.
- Monitor Inbound & Outbound logistics activities.
- Resolve vendor-related issues, customer claims, and incoming quality problems with the support of the PQ department.
- Perform daily reviews of shop floor management.
- Generate Purchase Orders (PO) for the Export/Import of heavy machinery parts.
- Manage all types of delivery vehicles and handle associated paperwork.
- Coordinate with the production team for the transition of Finished Goods (FG) into raw materials.
- Submit daily dispatch reports, order status, and RTO reports.

**Requirements**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Prior experience in e-commerce order processing, customer service, or a related field.
- Proficiency in using order management software and e-commerce platforms.
- Should know the Amazon, Myntra, & Flipkart Dashboards
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Problem-solving and decision-making abilities.
- Basic understanding of inventory management processes.
- Familiarity with shipping and logistics procedures.
- Proficiency in Microsoft Office suite (Excel, Word, Outlook).
- Knowledge of unicommerce, nimbus, picker, ship rocket, D2C Brands working on own website, online business is a plus point.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person