Ambulance Care Assistant

3 days ago

Ahmedabad Gujarat, India Shalby Limited Full time

**Job Title**: Ambulance Coordinator
**Department**: Operations / Emergency Services
**Designation**: Executive - Ambulance Coordination
**Location**: [Insert Location - e.g., Ahmedabad or Unit-Specific]
**Experience Required**: 1-3years (Healthcare or Emergency Services preferred)
**Reporting To**: Manager - Operations / Unit Head

**About Shalby Hospitals**

Shalby Hospitals is a leading multi-specialty healthcare provider with a strong presence across India. Known for our patient-first approach, clinical excellence, and operational efficiency, we are committed to delivering prompt and compassionate emergency services, including a well-coordinated ambulance network.

**Role Summary**

The **Ambulance Coordinator** will be responsible for end-to-end coordination of ambulance services, ensuring timely response and smooth operations. The role involves handling in-house ambulances, liaising with third-party vendors, and supporting patients, staff, and emergency teams during ambulance requirements.

**Key Responsibilities**
- Act as the single point of contact for all ambulance-related requirements across the hospital.
- Coordinate with in-house ambulance drivers and ensure availability as per shift or emergency needs.
- Liaise with third-party ambulance service providers to ensure prompt support and maintain service quality.
- Manage and maintain a database of all empaneled ambulance vendors, including documentation and agreements.
- Track ambulance movements and ensure timely dispatch for emergency, patient transfer, and discharge services.
- Collaborate with Emergency Department, IPD, and Front Office for patient transport coordination.
- Monitor vehicle condition, compliance documents (e.g., insurance, RTO, pollution), and escalate maintenance issues.
- Ensure availability of basic life support (BLS) equipment and emergency supplies in ambulances.
- Maintain daily records/logs of ambulance usage, billing coordination, and reporting to the operations team.
- Address patient or attendant grievances related to ambulance services promptly.
- Participate in audits, inspections, and vendor reviews.
- Graduate in any discipline (Preferred: Healthcare or Hospital Administration).
- 1-3 years of relevant experience in hospital operations, ambulance services, or emergency coordination.
- Good communication skills (verbal & written) and ability to handle high-pressure situations.
- Knowledge of basic emergency handling and ambulance protocols is preferred.
- Proficient in MS Office and capable of maintaining digital records and reporting.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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