Transportation Representative, Ats Linehaul
4 days ago
Ø Graduation in any specialization from a recognized university.
Ø Excellent communication skills (written and verbal) in English language.
Ø Ability to communicate correctly and clearly with all customers
Ø Good comprehension skills - ability to clearly understand and state the issues customers present
Ø Ability to concentrate - follow stakeholder issues without distraction to resolution
Ø Work successfully in a team environment as well as independently
Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Ø Excellent typing skills
Ø Demonstrates an ability to successfully navigate websites
Job Description for L2 associates
Overview
A Transportation representative at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity working across two verticals - Inbound and Outbound operations.
Key job responsibilities
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ stakeholders
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Providing real-time customer experience by working in 24*7 operating environment.
- Logistics background and Experience in similar role
- Proficient in Excel
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