IT Site Administrator

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the day to day on site support of staff in the Bangalore office

What You Will Do
- Ensure desktop support internal processes and procedure are adhered to
- Manage incidents/ service requests assigned to them until resolution/ execution
- Handle end user escalation effectively and involve DSS lead accordingly
- Route assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets
- Creating and uploading knowledge articleProvide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule
- Provide support to power users locally and remotely and resolve all issues on high priority.
- Desktop Support.
- Support to Networks, Security, Server Admin and Telephony Team and handle Adhoc activities

What You Need
- 5 years plus experience
- Understand requirements on the vision and roadmap on End user space
- Ability to design, deploy and manage end user computing environment.
- Good experience in core End User services domain
- Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
- Knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
- Experience and knowledge in various methodologies and models for end user services delivery.
- Awareness and experience in practice development initiatives
- Must have sound troubleshooting knowledge of Operating systems (MS-XP, MSWin 7, 8 & 10)

What is Nice to Have
- Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
- Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc
- Strong communication skills, both verbal and written in English
- Work well in team environments and beself-motivated/self-starting
- Strong listening skills and ability to innovate and brainstorm around business ideas and needs
- Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results driven
- Able to derive results in an ambiguous setting and accomplish results in line with business needs.

What Makes You Eligible
- This role is a full-time role in the Bangalore office location
- Successfully complete a background investigation and drug screen as a condition of employment

What We Offer
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.

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