Customer Support Executive

5 days ago

Navi Mumbai, India Just in time Full time

We are looking for a customer support representative with on call sale and after sale support to join our team and provide excellent service to our clients. As a customer support representative, you will be responsible for generating leads, contacting potential customers, presenting our products and services, and closing deals and provide excellent service to our clients. As a customer support representative, you will be responsible for:
**Responsibilities**
- Providing information about our products, services, features, pricing, and policies to customers and potential customers.
- Escalating complex or technical issues to the appropriate department or supervisor for further assistance.
- Following up with customers to ensure their satisfaction and loyalty.
- Documenting customer interactions and feedback in our omnichannel system and generating reports as needed.
- Collaborating with other team members and departments to improve customer experience and achieve company goals.

**Requirements**:
To be successful as a customer support representative, you should have:

- A high school diploma or equivalent. A bachelor's degree or relevant certification is a plus.
- At least one year of experience in customer service, sales, or a related field.
- Excellent communication, listening, and problem-solving skills.
- Proficiency in Microsoft Excel and any omnichannel platform.
- Proficiency in languages English, Hindi any other language is bonus.
- A positive, friendly, and empathetic attitude towards customers and colleagues.
- A willingness to learn new skills and adapt to changing situations.
- A flexible schedule and availability to work shifts, weekends

**Salary**: ₹18,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

Work Location: In person

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