Payment Processing Operator

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility
**Note**:
Shift: Night Shift / US Shift (6:30 PM / 7:30 PM IST to 3:30 AM / 4:30 AM IST).

Project duration: 8 months

Work Location: Jaipur (No Relocation acceptable)

Minimum Qualification: Graduate

Experience required: 0-2 years / Ok with freshers as well

Notice Period: 0-30 days

**Description**:
The Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she would need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. He/she would need to act as a sufficient resource. He/she would need to ensure that all queries/first level escalations related to routine activities are responded to within the specified time frame

**Your key responsibilities**:
Ensure quality/quantity of processing is maintained as per the SLA.

Should be capable to handle multiple deadlines.

Ensure to process all payments in given TAT.

Understanding of downstream and upstream of payments.

Drive Partnership value with various internal teams.

Performing previous day reconciliation & reporting.

Liaison with onshore and supporting teams.

Checklist to be maintained and reviewed on a daily basis.

Identifying & posting of fund movement through SAP.

Reconciling bank-owned GLs and accounts, auditing & reporting them to account owners and management.

Driving process improvements in the team.

Ensure timely completion of all request and adhere to Client Confidentiality.

Update volumes in various spreadsheets/work logs accurately and on time.

Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).

Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business.

Ensure all the KOPs are updated properly.

Driving process improvements in the team.

Flexible with business hours respective to volume received.

**Your skills and experience**:
**Functional Skills**:
Have fundamental knowledge of Banking products, equity, Mutual funds etc.

Understand importance of payments (incoming and outgoing), ACH payments.

Knowledge of swift codes, routing number, chips ID, IBAN number would be an added advantage.

**Experience**:
Knowledge of Payments and reconciliation.

Experience in handling client escalations and resolutions in best possible manner.

Needs to be a self-starter with significant ability to undertake initiatives.

Should have Effective communication skills and fluency in Microsoft Office skills.

Should be open to work in night shift.

Knowledge of various banking products, equity market and their flow would be an added advantage.

**Education/Certification**

Graduates with good academic records.

Good understanding of Reconciliation and payments process followed in US context.

Exposure and working knowledge of US laws related to payments (Volker or Reg E) and mode of payments would be helpful.

Any certifications in securities such as NCFM modules, FINRA Series 99 / CISI etc. will be good but not compulsory.