Collection Executive

7 days ago

Kondhwa Pune Maharashtra, India Sinewave Computer Services Pvt Ltd Full time

Job Title: Collection Executive

**Responsibilities**:

- Make outbound calls to customers to collect outstanding payments and resolve customer complaints
- Negotiate payment plans and settlements with customers
- Update customer information and account status in the database
- Handle customer inquiries and provide excellent customer service
- Meet or exceed daily/weekly/monthly collection targets
- Accurately enter customer interactions, payments, and account updates into the database
- Maintain accurate and up-to-date records of customer information
- Update customer account status, payment history, and other relevant information
- Ensure data entry is completed in a timely and efficient manner

Additional Responsibilities:

- Collaborate with internal teams (e.g. Sales, Customer Service) to resolve customer issues
- Meet productivity and quality standards as set by the team lead/manager

**Requirements**:

- Bachelor's degree required
- 6 - 1 year of experience in collections, customer service, or telemarketing
- Good communication and negotiation skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Proficient in Microsoft Office (Excel, Word, Outlook) and database software
- Ability to meet productivity and quality standards

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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