Trainer

2 weeks ago

Mumbai Maharashtra, India My Corporate Jobs Full time

**Designation**:
Trainer

**Location**:
Airoli, Mumbai

**Role Description**:
1. Would be responsible for conducting on boarding, refresher and continual training program for front line and managerial workforce

2. Would be required to adhere to internal training and documentation processes

3. Risk Mitigation

a. Risk Evaluation by conducting periodic audits

b. Process Documentation / Update [BPD, Checklist, Metadata, Training Docs, SOP]

c. Change Management
- floor employees

6. Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters and Provide Coaching & Feedback to enhance agent performance

7. Participate in calibrations to ensure consistent scoring & feedback delivery approach

8. Keep the reps updated on new process changes/updates, improvement initiatives. Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points

9. Evaluating effectiveness of training & development programs, formulating and reviewing training strategy and determining appropriate instructional methodologies and formats

10. Providing guidance and leadership to staff in accordance with specified program objectives

11. Mapping business requirements and coordinating with stakeholders in developing and implementing processes in line with the preset guidelines

12. Monitoring the overall functioning of processes and implementing adequate measures to maximize both internal and external customer satisfaction levels

13. Handling new business transitions.Ensuring closure of all KM related deliverables which includes creation of SOP, creation of training plan, training content and assessments, creation of processes required to be followed, creation of project plan for effective knowledge transfer and ensuring smooth knowledge transfer from client to new hire batches

14. Designing various processes to drive governance for various KM deliverables

15. Willing to conduct TTT for the trainers and contribute in overall development of the team

**Essential skill-set required**:
1. Excellent communication skills (both verbal and written)

2. Analytical Thinking and Problem Solving

3. Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio

4. Willing to take charge and initiative as per business requirements

**Work experience required**:
**Qualifications**:
Graduate or above

**Job Types**: Full-time, Permanent

**Salary**: ₹500,000.00 - ₹650,000.00 per month

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer: 3 years (preferred)
- Over all: 5 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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