Telemarketing Executive

1 day ago

Bengaluru, India Primeindus Fintech Solutions||Indusspay Full time

**Position Title**: Telemarketing Executive

**Department**: Sales/Marketing Service

**About Indusspay**:
**Indusspay** is a B2B Fintech company, which means we only develop tech for financial institutions. We’re a fast-growing startup based in Bangalore. Leveraging on our cutting-edge technology, we offer an extensive and comprehensive set of payment services and solutions to our clients. Being a PCIDSS compliant, we have fully secured and fast platform. Our Payment gateway is integrated with 40 banks and renders over 250+ payment options. We’re well funded and on our way to great things. We’d like you to be part of that journey

**Job Summary**:
You will play a crucial role in reaching out to potential or existing clients via telephone calls. You will be responsible for promoting products or services, conducting market research, and providing excellent customer service.

**Key Responsibilities**:

- **Outbound Calls**:Initiate outbound calls to potential customers based on provided leads. Present products or services to prospects and explain their features and benefits.
- **Inbound Calls**:Answer incoming calls from customers and address their inquiries or concerns. Provide information about products, services, and promotions. Assist customers in placing orders or resolving issues.
- **Customer Engagement**:Build rapport with customers through effective communication. Understand customer needs and tailor sales pitches accordingly. Upsell or cross-sell products and services to maximize sales opportunities.
- **Market Research**:Conduct market research to identify potential leads and gather information on competitors. Document and report customer feedback to improve products or services.
- **Data Entry and Documentation**:Maintain accurate and detailed records of customer interactions. Enter relevant information into databases or customer relationship management (CRM) systems.
- **Professionalism**:Demonstrate a professional and positive attitude in all interactions. Adhere to company policies and guidelines.
- **Training and Development**:Participate in training sessions to stay updated on product knowledge and communication techniques. Seek opportunities for personal and professional development.

**Qualifications and Skills**:

- High school, diploma or equivalent.
- Proven experience in a similar customer service/sales role (preferred).
- Excellent communication and interpersonal skills.
- Ability to follow scripts and adapt communication style to different customer profiles.
- Basic computer skills, including data entry and familiarity with CRM software.
- Goal-oriented and self-motivated.
- Ability to handle rejection and remain resilient.
- Strong problem-solving skills and a customer-focused mindset.

**How Can You Apply**:
**Salary**: ₹100,000.00 - ₹200,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Multilingual: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

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